ActiveRun Support | ActiveRun Тусламж

ActiveRun Support | ActiveRun Тусламж

🇺🇸 English

Welcome to the official ActiveRun Support page.

ActiveRun is an orienteering training application that allows users to practice courses, scan QR control points, track running time, and review training results.

Frequently Asked Questions

I cannot log in

Please check that your email address and password are correct. Also make sure your device has an internet connection.

The QR code does not scan

  • Make sure camera permission is enabled for ActiveRun.
  • Hold your phone steady.
  • Make sure the QR code is clearly visible.
  • Make sure you are scanning the correct control point.

My training result is missing

Make sure you are signed in with the correct ActiveRun account and that your device has an internet connection.

How do I delete my account?

Open ActiveRun and go to:

Profile → Delete Account

Please note that account deletion is permanent and cannot be undone.

Need More Help?

If you still need assistance, please contact us by email.

Email: xashaa01@gmail.com

🇲🇳 Монгол

ActiveRun аппын албан ёсны тусламжийн хуудсанд тавтай морилно уу.

ActiveRun нь ориентирын спортын бэлтгэлд зориулсан апп бөгөөд сургалтын замаар гүйж, хяналтын цэгүүдийн QR кодыг уншуулан, хугацаагаа хэмжиж, бэлтгэлийн үр дүнгээ хянах боломжийг олгоно.

Түгээмэл асуултууд

Нэвтэрч чадахгүй байна

Имэйл хаяг болон нууц үгээ зөв оруулсан эсэхээ шалгана уу. Мөн төхөөрөмж интернетэд холбогдсон эсэхийг шалгана уу.

QR код уншигдахгүй байна

  • ActiveRun апп-д камер ашиглах зөвшөөрөл олгосон эсэхийг шалгана уу.
  • Утсаа хөдөлгөөнгүй барина уу.
  • QR код тод харагдаж байгаа эсэхийг шалгана уу.
  • Зөв хяналтын цэгийн QR кодыг уншуулж байгаа эсэхээ шалгана уу.

Миний бэлтгэлийн үр дүн харагдахгүй байна

Зөв бүртгэлээр нэвтэрсэн эсэх болон интернет холболтоо шалгана уу.

Бүртгэлээ хэрхэн устгах вэ?

ActiveRun аппыг нээгээд дараах хэсэг рүү орно:

Profile → Delete Account

Бүртгэл устгасны дараа сэргээх боломжгүй болохыг анхаарна уу.

Нэмэлт тусламж хэрэгтэй юу?

Хэрэв танд нэмэлт асуулт эсвэл асуудал байвал бидэнтэй имэйлээр холбогдоно уу.

Имэйл: xashaa01@gmail.com

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